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Payment • Local Information • Refunds • Shipping
We accept Visa, MasterCard, American Express and Discover cards for online or telephone orders. Cash or checks may be used for local pick up.
Your credit card will be charged upon shipment of each order.
In compliance with New York State law, Red Thread Confections is required to collect sales tax for all orders shipped to New York State addresses.
Please call (518-439-3598) or email (info@redthreadconfections.com) for local pickup options.
Every care is taken to make sure that each order will arrive in good condition.
Red Thread Confections will gladly refund or reship any order not received in satisfactory condition. You must contact us within 48 hours of delivery. Please call (518-439-3598) or email (info@redthreadconfections.com) with your concerns.
However, Red Thread Confections is not responsible for orders misdelivered due to inaccurate shipping information given to us, or due to mishandling of your shipment after delivery. Please notify the recipient at each delivery address to expect a package. Red Thread Confections is not responsible for chocolates left out unattended in the elements.
Red Thread Confections ships via Priority Mail anywhere within the United States, including P.O Boxes and Saturday delivery. Unfortunately, we can not accomodate international orders at this time.
Standard shipping arrives within 2-3 days of purchase. Arrival dates are guidelines only, based on information given to us by the US Postal Service. Some shipments may arrive earlier or later than estimated.
Please contact us for any special shipping needs - extra charges may apply.
Shipping prices are calculated per each delivery address, not by order total. Please reference the table below for rates:
Standard Shipping Rates:
| Order Amount | Rate |
| up to $20 | $5.95 |
| $21 to $120 | $9.95 |
| $121 to $240 | $20.90 |
| $241 to $360 | $30.85 |
| $361 to $480 | $40.80 |
| over $480 | $50.75 |
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